PaintBrushContact
Contact
On this page
Email: owner@paintbrushdb.com. We aim to reply within 2 business days.
Where we are: PaintBrush (paintbrushdb.com), Gilbertsville, PA, United States.
We'll never ask for your cloud backup passphrase or recovery key. Don't send them to anyone.
Feedback and bugs
- In the app: PaintBrush menu, then Send feedback. Add a screenshot, a note, or both, and your email if you want a reply.
- On the website: the form at the bottom of this page.
A screenshot of PaintBrush can show your hands and screen names. Check it before you send.
Licence help
- Moving to a new computer: on the old one, open the PaintBrush menu, then Licence, then Deactivate. If you no longer have it, email us your licence key and we'll free the seat.
- "This licence is another player's": if you changed screen name, moved to a new site, or the licence was bound to the wrong database, email us your licence key. We can reset the player it is bound to.
- Lost your licence key: it's in your purchase receipt email. If you can't find it, email us from the address you bought with.
Billing
Receipts, payment details and cancelling are handled by our payment provider, the merchant of record: use the link in your receipt email. For a refund, see the Refund Policy and email us your order number.
Delete your account and data
| What | How |
|---|---|
| Your database | It's on your PC. Delete hands with PaintBrush menu, then Purge hands, or uninstall PaintBrush and delete its data folder (%APPDATA%\PaintBrush Database) |
| Phone sync, on our relay | PaintBrush menu, then Phone & live sessions, then Delete sync data. Your account, devices and everything waiting on the relay are deleted at once. Your live sessions stay on your PC. A cloud backup is not affected |
| Phone sync, on the phone | Settings, then Privacy and your data, then Delete everything on this phone (or Unpair this phone). Uninstalling also removes it |
| Cloud backup (Artist) | PaintBrush menu, then Cloud backup, then Delete the cloud copy. It asks for your passphrase. Lost the passphrase and the recovery key? Use I have lost both in the same window. Deletion is immediate and can't be undone |
| A shared hand | Open the hand's Share, then Take the link down |
| Your licence on this computer | PaintBrush menu, then Licence, then Deactivate |
| Everything we hold about you | Email us. We delete your licence record, computers, screen-name hashes, Claude usage and feedback. Records the law makes us keep, such as tax records, stay. Our payment provider keeps its own |
No PC any more? Email us from the address on your licence, and we'll delete your relay account and cloud copy for you.
Privacy questions and requests also go to owner@paintbrushdb.com. See the Privacy Policy.